Patient-First Medical Front Desk Associate

OSF HealthCare; Pekin (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant for the Pekin, IL medical office. This role is the face of the practice, providing exceptional customer service, handling reception, scheduling, and registration for patients.

The position supports the office team by coordinating with providers and insurance to verify benefits, obtain authorizations, and manage co-pays. Typical hours M-F 8:00am-4:30pm in a patient-first environment.

Qualifications

• Education - High school or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provides reception/clerical services in a medical front office.
• Interacts with patients, families and staff to schedule appointments and registrations.
• Communicates with insurance companies to determine benefits and obtain prior-authorizations, and handles calls and co-pays.

Skills

Typing skills

Microsoft Office

Customer service

Education

High school or GED

Tools

EMR systems

Job description

OSF HealthCare is seeking a Front Office Assistant for the Pekin, IL medical office. This role is the face of the practice, providing exceptional customer service, handling reception, scheduling, and registration for patients.

The position supports the office team by coordinating with providers and insurance to verify benefits, obtain authorizations, and manage co-pays. Typical hours M-F 8:00am-4:30pm in a patient-first environment.