Patient-First Front Office Specialist (Medical Receptionist)

OSF HealthCare; Peoria (IL); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, handling reception, scheduling and registration, and ensuring a patient-first environment both in person and over the phone.

The role requires interacting with insurance companies, determining patient benefits, obtaining prior-authorizations, collecting co-pays, and coordinating appointments across three shifts: 7a-3:30p, 7:30a-4p,

Formación

• High school diploma or GED required.
• Customer service experience required.
• Typing, filing and telephone skills required.
• Basic proficiency in Microsoft Office applications.
• Excellent customer service skills required.

Responsabilidades

• Provide exceptional customer service to patients, families and callers.
• Serve as the face of the front office; greet and assist patients and visitors.
• Perform reception/clerical duties including scheduling and registration.
• Communicate with insurance companies to determine benefits, obtain pre-authorizations, and coordinate appointments.

Conocimientos

Customer service

Typing

Telephone skills

MS Office

Educación

High school diploma or GED

Herramientas

Electronic Medical Records

Descripción del empleo

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, handling reception, scheduling and registration, and ensuring a patient-first environment both in person and over the phone.

The role requires interacting with insurance companies, determining patient benefits, obtaining prior-authorizations, collecting co-pays, and coordinating appointments across three shifts: 7a-3:30p, 7:30a-4p,