Part-Time Keyholder: Lead Service & Store Ops

Rothy's; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Wellness programs

PTO and Wellbeing Time

Employee Discount Program

Job summary

Rothy's is looking for a Part-Time Keyholder to lead on the sales floor with a service-first mindset. You will help deliver a personalized shopping experience, coach teammates, and uphold store standards while supporting smooth operations.

You will act as Manager on Duty when needed, ensuring brand-aligned interactions and strong teamwork. Join a welcoming, inclusive team focused on growth and impact.

Qualifications

• 1-2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• Ability to stand/walk an entire shift.
• Ability to lift up to 25 lbs.
• Availability to work at least 16 hours/week (peak/non-peak days).

Responsibilities

• Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards.
• Drive personal and team sales results by delivering the Rothy's Experience to all customers and supporting teammates through coaching and team selling.
• Create lasting relationships with customers through strong clienteling practices.
• Assist with in-store events and activations to engage the local community, support brand awareness, and drive sales.
• Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
• Act as Manager on Duty when assigned and ensure daily operations and visual merchandising meet standards.

Skills

Customer service

Retail experience

Leadership potential

Availability

Job description

Rothy's is looking for a Part-Time Keyholder to lead on the sales floor with a service-first mindset. You will help deliver a personalized shopping experience, coach teammates, and uphold store standards while supporting smooth operations.

You will act as Manager on Duty when needed, ensuring brand-aligned interactions and strong teamwork. Join a welcoming, inclusive team focused on growth and impact.