Part-Time Retail Keyholder — Lead Service & Store Ops

Rothy's; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Wellness and Commuter Programs

PTO and Wellbeing Time

Employee Discount Program

Job summary

Rothy’s in Philadelphia, PA is seeking a Part-Time Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You’ll lead by example, coach peers in the moment, and help uphold brand standards across interactions.

You will contribute to team sales, clienteling, and in-store events while balancing responsibilities as part of the leadership team.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• A proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• Availability to work at least 16 hours/week, including peak days.
• Ability to stand/walk an entire shift and lift up to 25 lbs.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members.
• Drive personal and team sales results by delivering the Rothy’s Experience and coaching teammates.
• Create lasting relationships with customers through clienteling and personalized service.
• Assist with in-store events and activations to engage the local community and drive sales.
• Support onboarding and training by reinforcing store standards, SOPs, service expectations, and product knowledge.
• Act as Manager on Duty when assigned to ensure daily operations and brand standards.

Skills

Customer service

Leadership

Communication

Job description

Rothy’s in Philadelphia, PA is seeking a Part-Time Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You’ll lead by example, coach peers in the moment, and help uphold brand standards across interactions.

You will contribute to team sales, clienteling, and in-store events while balancing responsibilities as part of the leadership team.