Keyholder: Lead Customer Experience & Store Operations

Rothy's; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401k matching

Health plans

Mental health benefits

Wellness reimbursement

Employee discount

Job summary

Rothy’s in Atlanta is seeking a Keyholder (Full-Time) to lead the sales floor with a service-first mindset. You’ll role‑model the Rothy’s Experience, coach teammates, and support store operations including opening/closing tasks while ensuring brand standards are upheld.

You have 1–2 years in retail or customer service, some leadership, and a passion for growing your leadership skills. Availability for 40 hours/week, including weekends and evenings, is expected, and you’ll wear Rothy’s shoes as

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility
• A proven ability to connect with customers and deliver exceptional service
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
• A desire to grow your leadership skills
• Ability to stand/walk an entire shift
• Ability to lift up to 25 lbs
• Frequent bending/reaching/stretching; ability to use ladders safely
• Uphold Rothy’s Experience by following dress code including wearing Rothy’s shoes

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in-store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Retail experience

Customer service

Leadership

Job description

Rothy’s in Atlanta is seeking a Keyholder (Full-Time) to lead the sales floor with a service-first mindset. You’ll role‑model the Rothy’s Experience, coach teammates, and support store operations including opening/closing tasks while ensuring brand standards are upheld.

You have 1–2 years in retail or customer service, some leadership, and a passion for growing your leadership skills. Availability for 40 hours/week, including weekends and evenings, is expected, and you’ll wear Rothy’s shoes as