Retail Keyholder & Customer Experience Leader

Rothy's; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy's is seeking a Full-Time Keyholder in Boston, MA to lead on the sales floor and uphold our service-first culture. As part of the leadership team, you will model the Rothy's Experience and support store operations while delivering personalized customer service.

You will train teammates, drive sales through clienteling, and help manage events and daily tasks to keep the store running smoothly. A commitment to our values and the ability to stand for long shifts are essential.

Qualifications

• 1-2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.

Responsibilities

• Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Retail experience

Customer service

Leadership potential

Clienteling

Product knowledge

Job description

Rothy's is seeking a Full-Time Keyholder in Boston, MA to lead on the sales floor and uphold our service-first culture. As part of the leadership team, you will model the Rothy's Experience and support store operations while delivering personalized customer service.

You will train teammates, drive sales through clienteling, and help manage events and daily tasks to keep the store running smoothly. A commitment to our values and the ability to stand for long shifts are essential.