Part-Time HOA Community Concierge

Associa; Austin (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Associa is seeking a Part-Time Community Services Assistant for the MorningStar HOA onsite office in Georgetown, TX. You will greet residents and guests, handle inquiries, and support event logistics while collaborating with the Community Manager and Assistant Community Manager.

This role emphasizes professionalism, discretion, and a proactive attitude in a fast-paced, resident-facing setting. Strong communication and organizational skills are essential to ensure a welcoming, efficient front

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, receptionist, administrative, or office experience required.
• Ability to navigate through different application systems.

Responsibilities

• Greet residents, guests, and vendors in a friendly and professional manner; serve as the primary face of the onsite office.
• Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy and courtesy.
• Provide information regarding community amenities, policies, procedures, events, and HOA governance documents.
• Assist residents with navigating community platforms including TownSq and amenity access requests.
• De-escalate resident concerns professionally and escalate to management when warranted, with accurate notes.
• Respond to general office email correspondence as directed by management.
• Maintain a clean, organized, and welcoming office environment at all times.
• Perform filing, data entry, document preparation, copying, scanning, and record-keeping duties.
• Distribute community information, forms, and violation notices and correspondence as directed.
• Coordinate with visiting vendors and contractors — log arrivals, verify authorization, and notify appropriate staff.
• Assist with mail sorting, package logging, and outgoing correspondence.
• Monitor and restock office supplies; notify management of replenishment needs.
• Maintain confidentiality of resident records, financial data, and sensitive HOA matters.

Skills

Customer service

Receptionist experience

Administrative experience

Microsoft Office

Education

High school diploma or GED

Tools

TownSq

Microsoft Office

Job description

Associa is seeking a Part-Time Community Services Assistant for the MorningStar HOA onsite office in Georgetown, TX. You will greet residents and guests, handle inquiries, and support event logistics while collaborating with the Community Manager and Assistant Community Manager.

This role emphasizes professionalism, discretion, and a proactive attitude in a fast-paced, resident-facing setting. Strong communication and organizational skills are essential to ensure a welcoming, efficient front