Onsite Community Operations Specialist - Resident Services

Associa; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in Houston seeks an onsite Assistant Community Manager - Resident Operations to handle resident inquiries, service requests, and day-to-day operational needs. You will manage access systems, amenities, deposits, and related administrative tasks while coordinating with vendors and staff to ensure seamless community operations.

Ideal candidates provide five-star customer service to residents and the Board, build rapport, and communicate clearly in writing and speaking.

Qualifications

• Must deliver five-star customer service to the Board and residents.
• Ability to advise and direct the Board to make decisions.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to build rapport with residents and clients.

Responsibilities

• Manage resident inquiries, service requests, communications, and operational concerns with timely, professional support.
• Communicate Association policies, procedures, services, and updates to residents.
• Oversee access systems, amenities, rentals, deposits, refunds, inspections, and documentation.
• Coordinate with vendors and internal teams to support operations and resolve issues.
• Support the Community Manager with Board initiatives, projects, and meetings.

Skills

Customer service

Board liaison

Communication

Analytical thinking

Education

HS Diploma or GED

Job description

Associa in Houston seeks an onsite Assistant Community Manager - Resident Operations to handle resident inquiries, service requests, and day-to-day operational needs. You will manage access systems, amenities, deposits, and related administrative tasks while coordinating with vendors and staff to ensure seamless community operations.

Ideal candidates provide five-star customer service to residents and the Board, build rapport, and communicate clearly in writing and speaking.