Part-Time Front Office Associate | Hearing Care

Miracle-Ear, Inc.; Brooksville (FL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

PTO

Paid holidays

Volunteer time off

Parental leave

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Part-Time Front Office Associate to join a patient-focused team. You will manage the customer intake, support clinical operations, and help drive store performance through effective schedule management.

Reporting to the Area Manager, you will be a key pillar in the clinic, delivering a high-quality experience, coordinating appointments, and supporting sales and service initiatives while maintaining privacy and accuracy in customer data.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years of direct customer support experience.
• 2+ years of appointment setting and database management.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and over the phone to manage the schedule.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Skills

Administrative experience

Customer support

Appointment management

Communication

Technical literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Part-Time Front Office Associate to join a patient-focused team. You will manage the customer intake, support clinical operations, and help drive store performance through effective schedule management.

Reporting to the Area Manager, you will be a key pillar in the clinic, delivering a high-quality experience, coordinating appointments, and supporting sales and service initiatives while maintaining privacy and accuracy in customer data.