Front Office & Patient Experience Coordinator

Miracle-Ear, Inc.; Fort Mitchell (KY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program (EAP)

Continuous training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance. You will handle appointment scheduling, inquiries, billing basics, and promotional activities with a patient-first mindset.

The role emphasizes data privacy, teamwork across the clinic, and ongoing training through Ampli-Academy to grow in a purpose-driven hearing care environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations, deliver quality experience, and confirm in-person/phone appointments.
• Store Administration & Operations: monitor inventory, billing/invoicing, handle inquiries and walk-ins, protect data privacy.
• Retail Sales & Marketing Support: assist in marketing efforts, office promotions, and sales of accessories.
• Provide routine after-care services, including troubleshooting and maintenance of devices.

Skills

Communication skills

Customer service

Appointment management

Data privacy awareness

Teamwork

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance. You will handle appointment scheduling, inquiries, billing basics, and promotional activities with a patient-first mindset.

The role emphasizes data privacy, teamwork across the clinic, and ongoing training through Ampli-Academy to grow in a purpose-driven hearing care environment.