Patient-Focused Front Desk & Scheduling Coordinator

Amplifon SPA; Florence (KY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

We offer $18.50 per hour, Monday–Friday, 8:30am–5:00pm, and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, and more.

Qualifications

• Education requirement: high school diploma or equivalent.
• 2+ years admin experience and 2+ years in direct customer support.
• Experience with appointment setting and customer databases.
• Comfort with inbound and outbound calls; proficient with MS Office.

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate, screen, and confirm appointments in-person and by phone.
• Drive appointments to support store performance via outreach to customers.
• Monitor inventory, billing, inquiries, and data privacy compliance.
• Collaborate with Hearing Care Professional on promotions and sales accessories.

Skills

Appointment management

Administrative experience

Customer support

Phone communications

Data privacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

We offer $18.50 per hour, Monday–Friday, 8:30am–5:00pm, and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, and more.