Front Office Associate — Patient Experience & Scheduling

Miracle-Ear, Inc.; Titusville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Financial: Medical

Health & Financial: Dental

Health & Financial: Vision

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

PTO

Holidays

Parental leave

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear, a provider of hearing solutions, seeks a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through effective schedule management. You will report to the Area Manager and contribute to a high-quality patient experience in a busy retail setting.

The role emphasizes appointment coordination, data privacy, and collaboration with Hearing Care Professionals to promote sales of hearing aid accessories.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments to support store performance through outbound calls.
• Monitor inventory, assist with billing and invoicing, and respond to customer inquiries.

Skills

Customer service experience

Appointment management

Communication

Windows proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear, a provider of hearing solutions, seeks a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through effective schedule management. You will report to the Area Manager and contribute to a high-quality patient experience in a busy retail setting.

The role emphasizes appointment coordination, data privacy, and collaboration with Hearing Care Professionals to promote sales of hearing aid accessories.