Front Office Associate: Patient Care & Clinic Admin

Miracle-Ear, Inc.; Glen Mills (Delaware County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Life Insurance

Family hearing aid benefits

Paid Time Off (PTO)

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program (EAP)

Training & development

Job summary

Miracle-Ear is seeking a Front Office Associate to join our clinic team. You will manage the customer intake, support clinical operations, and help drive store performance through effective scheduling and friendly service.

Reporting to the Area Manager, you will handle appointments, billing inquiries, and everyday administrative tasks while upholding privacy regulations and delivering a positive guest experience.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience in a professional setting and 2+ years in direct customer support.
• 2+ years of appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations, deliver quality experiences, and coordinate appointments.
• Store Administration & Operations: monitor inventory, assist with billing/invoicing, manage customer inquiries and walk-ins, ensure data privacy.
• Retail Sales & Marketing Support: assist in marketing efforts, office promotions, and sales of hearing aid accessories.

Skills

Customer service

Communication

Administrative experience

Appointment management

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Miracle-Ear is seeking a Front Office Associate to join our clinic team. You will manage the customer intake, support clinical operations, and help drive store performance through effective scheduling and friendly service.

Reporting to the Area Manager, you will handle appointments, billing inquiries, and everyday administrative tasks while upholding privacy regulations and delivering a positive guest experience.