Front Office Associate – Hearing Care & Patient Experience

Miracle-Ear, Inc.; Winter Park (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO and paid holidays

Volunteer time off

Parental leave

Wellness Hub and EAP

Ampli-Academy training

Job summary

Miracle-Ear in Winter Park, FL is seeking a Front Office Associate to manage the customer intake, support clinic operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

The role offers a Monday–Friday schedule (8:30am–5:00pm) with compensation at $18.00/hour, comprehensive health and retirement benefits, PTO, and opportunities for career development through Ampli-Academy.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years administrative and 2+ years direct customer support.
• Appointment management: 2+ years setting appointments and maintaining customer data.
• Communication: comfortable with inbound and outbound calls.
• Technical: proficient in Microsoft Office and Windows.

Responsibilities

• Support the customer intake by setting expectations and delivering a quality experience.
• Coordinate and confirm appointments, in person and over the phone.
• Assist with billing, invoicing, and respond to customer inquiries.

Skills

Communication

Appointment Management

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear in Winter Park, FL is seeking a Front Office Associate to manage the customer intake, support clinic operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

The role offers a Monday–Friday schedule (8:30am–5:00pm) with compensation at $18.00/hour, comprehensive health and retirement benefits, PTO, and opportunities for career development through Ampli-Academy.