Front Desk & Patient Experience Specialist

Miracle-Ear, Inc.; Du Bois (NE); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health & dental

401(k) match

PTO & holidays

Wellness program

Job summary

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through effective scheduling. You will report to the Area Manager and play a key role in delivering a positive patient/customer experience.

Qualifications include a high school diploma, 2+ years in administrative roles, 2+ years in customer support, and proficiency with Microsoft Office. This is a full-time, on-site role supporting our Nebraska clinics.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience and 2+ years in customer support.
• 2+ years appointment management and customer database management.
• Excellent communication and ability to handle inbound/outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations and deliver quality experiences.
• Store Administration & Operations: monitor inventory, assist with billing, and handle inquiries.
• Retail Sales & Marketing Support: assist in marketing efforts and promotions.

Skills

Administrative experience

Customer support experience

Appointment scheduling

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through effective scheduling. You will report to the Area Manager and play a key role in delivering a positive patient/customer experience.

Qualifications include a high school diploma, 2+ years in administrative roles, 2+ years in customer support, and proficiency with Microsoft Office. This is a full-time, on-site role supporting our Nebraska clinics.