Appointment & Front Office Coordinator (Healthcare)

Miracle-Ear, Inc.; Little Rock (AR); On-site; USD 48,216,000 - 54,415,000; Full time

Benefits offered by this job

Health Insurance – Medical, Dental, V

Life insurance

401K with employer match

Paid Time Off

Paid Holidays

Volunteer Time Off

Monthly bonus opportunity

Work-life balance: M-F 8:30am-5pm

Job summary

Miracle-Ear, Inc. is seeking a Front Office Assistant to support patient intake, schedule coordination, and appointment confirmations.

You will interact with customers in person and by phone to deliver a high-quality experience and help drive store performance through proactive outreach. The role requires an administrative or customer service background and 2+ years in related roles, with preference for healthcare experience.

Qualifications

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling inbound & outbound calls.
• Proficiency in Microsoft Office and Windows.
• Experience in a healthcare setting is preferred.

Responsibilities

• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Skills

Administrative experience

Customer service

Healthcare setting

Appointment setting

Phone skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Miracle-Ear, Inc. is seeking a Front Office Assistant to support patient intake, schedule coordination, and appointment confirmations.

You will interact with customers in person and by phone to deliver a high-quality experience and help drive store performance through proactive outreach. The role requires an administrative or customer service background and 2+ years in related roles, with preference for healthcare experience.