Front Desk & Scheduling Associate

Miracle-Ear, Inc.; Aurora (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health & Financial benefits

PTO & Paid Holidays

Well-being programs

Career development

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinic operations, and drive store performance through effective scheduling. The role reports to the Area Manager and contributes to delivering a positive patient experience in a fast-paced environment.

We offer a competitive hourly wage and comprehensive benefits. The position emphasizes teamwork, data privacy, and ongoing training through Ampli-Academy and related platforms.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: Set appointment expectations, deliver quality experiences, and drive outbound appointments to support store performance.
• Store Administration & Operations: Monitor inventory, assist with billing; manage inquiries and walk-ins; maintain patient database with privacy compliance.
• Retail Sales & Marketing Support: Engage in promotions, marketing efforts, and sale of hearing aid accessories; coordinate with Hearing Care Professional.

Skills

Customer service

Communication

Appointment management

Administrative experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinic operations, and drive store performance through effective scheduling. The role reports to the Area Manager and contributes to delivering a positive patient experience in a fast-paced environment.

We offer a competitive hourly wage and comprehensive benefits. The position emphasizes teamwork, data privacy, and ongoing training through Ampli-Academy and related platforms.