Part-Time Front Desk Agent

Crescent Hotels & Resorts; Fairfax (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to greet and register guests, assist with check-out, and promote hotel services. You will provide information about the local area, handle payments, and ensure guest satisfaction.

This role emphasizes friendly service, accurate handling of guest details, and upselling opportunities to maximize occupancy and revenue for the hotel.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details and room rate.
• Assist guests with check-out, ensure rooms and services are accurately accounted, process payments and exchange currency where needed.
• Demonstrate knowledge of room categories, rates, packages and local area to answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly manner.
• Field guest complaints, research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Job description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing?

  As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests