Front Desk Agent

The Crescent Hotels Group; Fairfax (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent in Fairfax, VA to greet and register guests and assist with checkout, ensuring outstanding service and profitability.

You will input guest information, assign rooms, promote hotel services, answer questions, and resolve issues promptly, with a focus on guest satisfaction.

Strong communication and a friendly, detail-oriented approach are valued, along with a willingness to upsell and contribute to a positive team atmosphere.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and register guests efficiently.
• Handle guest inquiries and resolve issues promptly.
• Upsell hotel services to maximize occupancy.

Responsibilities

• Greet guests and complete registration, including room assignment and key coding.
• Assist guests at check-out, process payments, and handle currency.
• Provide information on rooms, rates, promos, and local attractions.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Address guest inquiries, resolve issues, and relay messages promptly.
• Maintain knowledge of hotel information and facilities.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Ability to Make an Impact

Job description

Description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing?

  As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the job done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts