Full-Time Front Desk Agent

Crescent Hotels & Resorts; Fairfax (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts in Fairfax, CA is seeking a Guest Services Agent to welcome guests, assist with check-in/check-out and deliver outstanding service. You will input guest data, explain rates and promotions, upsell hotel services, and handle payments at checkout with accuracy.

You should be friendly, professional and knowledgeable about the local area, with a focus on guest satisfaction. This is a full-time front desk role at a busy property.

Qualifications

• Greeting and registering guests with accuracy.
• Handle check-out processes and payments.
• Provide accurate information about rates and promotions.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payments using the POS system.
• Promote hotel services and upsell where appropriate.
• Answer guest questions and resolve issues professionally.

Skills

Customer service

Registration

Upselling

POS system

Cash handling

Tools

POS system

Job description

• A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing?

  As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests