Front desk agent / Overnight

GARDEN GROVE HOTEL LLC; Garden Grove (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Garden Grove Hotel LLC is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and a smooth check-in/out experience.

You will manage reservations, answer inquiries, and coordinate with housekeeping and maintenance to ensure rooms meet quality standards while maintaining an organized front desk and accurate financial records.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently with accurate information collection.
• Manage reservations and handle changes or cancellations as needed.
• Provide information about hotel services, local attractions, and dining options.
• Address guest inquiries and resolve issues or complaints promptly and professionally.
• Collaborate with housekeeping and maintenance to ensure rooms meet quality standards.

Job description

Job Summary:

As a Front Desk Agent at our hotel, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. You will play a crucial role in creating a welcoming atmosphere and ensuring that guests have a pleasant stay. Your responsibilities will include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guest needs.

Key Responsibilities:

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.
• Manage reservations and handle changes or cancellations as needed.
• Provide information about hotel services, local attractions, and dining options.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Process payments and maintain accurate financial records.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.
• Assist with special requests and provide personalized service to enhance the guest experience.
• Stay informed about hotel policies, procedures, and emergency protocols.
• Perform other duties as assigned by management