Front Desk Agent

Crescent Hotels & Resorts; Nashville (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking Full and Part Time Guest Services Agents in Nashville, Tennessee. In this role, you will be responsible for greeting and registering guests and checking them out of the hotel, delivering outstanding guest service and ensuring financial profitability.

The ideal candidate will excel in customer service, handle cash and processes payments, and demonstrate thorough knowledge of hotel information, including room rates and local area.

Successful agents will be proactive in resolving guest inquiries to enhance guest satisfaction.

Qualifications

• Strong customer service skills to greet and assist guests.
• Ability to handle cash and manage payments efficiently.
• Proficient in using computer systems for guest information.

Responsibilities

• Greet and register guests efficiently.
• Assist guests with check-out and processing payments.
• Provide hotel information and respond to guest inquiries.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer service skills

Cash handling skills

Computer literacy

Job description

Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.