FRONT DESK - FULL TIME - UP TO $15/HOUR

Crescent Hotels & Resorts; Camey (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to greet and register guests and assist with checkout, delivering outstanding service and supporting profitability. You will be responsible for inputting guest information, handling payments, promoting hotel services, and addressing inquiries with a friendly, efficient approach to ensure guest satisfaction.

Flexibility in availability is noted, and familiarity with hotel procedures, room categories, and local area knowledge will help

Responsibilities

• Greet guests and complete the registration process, including room details and rates.
• Assist guests with check-out, process payments, and verify charges.
• Provide hotel information and local area knowledge to answer questions.
• Promote hotel services and upsell to maximize occupancy and revenue.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Receive and relay guest messages and ensure accurate information flow.

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Flexible availability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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