PT- Guest Service Agent

Bentley Legacy; Dallas (TX); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Bentley Legacy in Dallas, Texas is seeking Front Desk Agents to provide excellent guest service. Responsibilities include checking in and out guests, answering inquiries about services, and maintaining knowledge of hotel amenities. Candidates should have a high school diploma, experience in hospitality is a plus, and must be fluent in English. Full- and part-time positions are available, with varied schedules including nights and weekends.

Qualifications

• High school diploma required; college coursework helpful.
• Experience in a hotel or related field a plus.
• Must be fluent in English, both written and verbal.

Responsibilities

• Greet and register guests efficiently.
• Handle check-ins and check-outs in a friendly manner.
• Answer guest inquiries about hotel services and facilities.

Skills

Fluent in English

Operational knowledge of Microsoft Office

Multi-tasking

Detail-oriented

Problem-solving

Education

High School diploma or equivalent

College coursework in related field

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members as needed.
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Qualifications

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal.
• An operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.