Front Desk Agent

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts in Santa Monica, CA, is seeking a Guest Services Agent to greet guests, register arrivals, and settle accounts on checkout. You will deliver outstanding service and help maximize occupancy and revenue.

You will handle check-ins/outs, input guest data, process payments, answer inquiries, upsell hotel services, and coordinate with bell staff as needed to ensure a seamless guest experience.

Qualifications

• Prior experience in hospitality front desk or guest services preferred.
• Strong customer service and communication skills.
• Ability to operate the POS system and handle payments.

Responsibilities

• Greet guests and register arrivals, and check guests out with accuracy.
• Input guest data, retrieve information from the computer, and process payments.
• Demonstrate knowledge of room types, rates, packages, and local area to assist guests.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and professionally.

Job description

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.