Front Desk Agent

The Crescent Hotels Group; Houston (TX); On-site; USD 29,000 - 43,000; Full time

Job summary

Crescent Hotels & Resorts in Houston, TX is seeking a friendly Guest Services Agent to greet guests, register arrivals, and assist with checkout, contributing to outstanding service and profitability. You will input guest information, confirm room rates, explain services, upsell hotel offerings, handle payments, and resolve guest inquiries promptly and courteously.

This role requires strong communication, teamwork, and a professional appearance, with opportunities to learn hotel operations and

Qualifications

• Experience in hospitality or guest services.
• Ability to handle payments and operate the POS system.
• Knowledge of hotel services, local area, and guest needs.

Responsibilities

• Greet guests and complete registration, including inputting guest data, confirming rates, and assigning rooms.
• Assist guests with check-out and ensure charges are accurate in the POS system.
• Provide information on hotel services and local attractions; promote upsell opportunities.
• Answer guest questions, resolve issues promptly, and relay messages as needed.
• Maintain professionalism and courtesy, handling guest feedback and complaints to ensure satisfaction.

Skills

Guest service

Upselling

Cash handling

Communication

Tools

POS system

Job description

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non‑essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all‑inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job‑related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts