Parking & Guest Experience Team Leader

Towne Park LLC; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC in Boston is seeking a Team Leader to oversee daily operations, ensure service standards, and support guest experiences across shifts. You will manage staffing, train new associates, and respond to issues with composure while upholding Towne Park’s hospitality brand.

The role emphasizes teamwork, scheduling, and client liaison responsibilities, with a focus on delivering aggressive hospitality and client satisfaction in a busy property setting.

Qualifications

• Bachelor’s degree from a four-year college or university.
• 1–2 years of related experience and/or training; or equivalent combination.
• Valid driver’s license and clean driving record.

Responsibilities

• Ensure guest/patient service experience is delivered consistently across shifts.
• Efficiently allocate labor resources to support service delivery.
• Maintain knowledge of facility, parking rates, and amenities to assist guests.
• Lead and coach teammates; participate in hiring and orientation.
• Document shift reports, reconcile revenue, and communicate with management.

Skills

Guest services

Team leadership

Time management

Communication

Problem solving

Safety compliance

Education

Bachelor’s degree

Tools

MS Office

POS systems

Job description

Towne Park LLC in Boston is seeking a Team Leader to oversee daily operations, ensure service standards, and support guest experiences across shifts. You will manage staffing, train new associates, and respond to issues with composure while upholding Towne Park’s hospitality brand.

The role emphasizes teamwork, scheduling, and client liaison responsibilities, with a focus on delivering aggressive hospitality and client satisfaction in a busy property setting.