Parking Operations Lead - Guest Experience & Team Growth

Towne Park, LLC.; Cleveland (OH); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401k

Job summary

Towne Park, LLC is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated location. You will oversee guest/patient services, staff management, and financial reporting to meet client expectations and service standards.

The role requires overseeing labor, recruiting, training, and performance appraisals, with emphasis on safety, revenue accuracy, and customer service excellence.

Qualifications

• Associate’s degree or equivalent preferred.
• Strong customer service and communication skills.
• Ability to train and evaluate associates; leadership potential.

Responsibilities

• Manage guest/patient services delivery at the location.
• Hire, train, evaluate and discharge associates as needed.
• Plan, assign and direct work; monitor performance and coaching.

Skills

Labor staffing

Customer service

Communication

Leadership

Safety procedures

Education

Associate’s degree or equivalent

Tools

MS Office

Job description

Towne Park, LLC is seeking an Associate Manager to ensure high levels of client, customer and associate satisfaction at a designated location. You will oversee guest/patient services, staff management, and financial reporting to meet client expectations and service standards.

The role requires overseeing labor, recruiting, training, and performance appraisals, with emphasis on safety, revenue accuracy, and customer service excellence.