Paratransit Operations Lead - On-Time & Safe Service

MV Transportation; Norfolk (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant facilities

Job summary

MV Transportation in Norfolk, MA is seeking an Operations Manager to lead the local transportation contract, directing daily operations to meet service level targets and annual business plans. You will oversee on-time performance, driver availability, call center functions, and customer relations while ensuring compliance with contract terms and company procedures.

You will mentor location staff, communicate with the support team, support safety and training programs, monitor key metrics, and

Qualifications

• Must have 1–3 years of management experience in a similar paratransit environment.
• Ideal candidate will have scheduling, personnel management and training experience.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of contractual obligations is essential for this role.
• Knowledge of company policy ensures consistent driver performance measurements.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Oversee on-time performance and driver availability.
• Manage call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate effectively with staff and support teams.
• Support safety and training programs to meet contractual and regulatory requirements.
• Maintain client contact and uphold safety culture.

Skills

Scheduling

Personnel management

Training

Independent work

Verbal communication

Written communication

Contractual obligations

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation in Norfolk, MA is seeking an Operations Manager to lead the local transportation contract, directing daily operations to meet service level targets and annual business plans. You will oversee on-time performance, driver availability, call center functions, and customer relations while ensuring compliance with contract terms and company procedures.

You will mentor location staff, communicate with the support team, support safety and training programs, monitor key metrics, and