Transit Operations Manager — Lead On-Time Service & Team

MV Transportation; Taunton (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

MV Transportation in Taunton, MA is seeking an Operations Manager to provide leadership and direction for the local transportation contract, ensuring daily operations align with contract terms and company procedures.

You will manage on-time performance, driver availability, call center functions, customer relations, staff training and audits, while maintaining safety culture and client satisfaction.

Qualifications

• Must have 1–3 years of management experience in a paratransit or similar operation.
• Experience with scheduling and people management preferred.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations is essential.
• Familiarity with Trapeze is a plus.
• Ability to operate in a fast-paced environment.

Responsibilities

• Oversee daily operation of the transportation contract to meet business plans.
• Manage on-time performance and driver availability.
• Coordinate call center functions and customer relations.
• Identify, train and mentor location staff.
• Ensure safety programs and regulatory compliance.
• Maintain client contact and drive continuous improvement.
• Participate in audits and monitor key operational metrics.
• Enforce company policies and labor relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Written and verbal communication

Knowledge of contracts

Trapeze experience

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation in Taunton, MA is seeking an Operations Manager to provide leadership and direction for the local transportation contract, ensuring daily operations align with contract terms and company procedures.

You will manage on-time performance, driver availability, call center functions, customer relations, staff training and audits, while maintaining safety culture and client satisfaction.