Paratransit Operations Leader: On-Time Delivery & Safety

Rural Metro Fire Department; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

All Transit, part of Global Medical Response, is seeking an Operations Manager at our New York location to lead paratransit services, ensuring on-time performance and reliable driver availability while aligning with contract requirements.

You will oversee dispatch teams, manage customer relationships, train staff, and drive safety and compliance initiatives, with a focus on delivering against annual business plans and maintaining a strong safety culture.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling, personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations.
• Experience managing a fast-paced environment.

Responsibilities

• Manage on-time performance and driver availability.
• Manage dispatch staff and dispatch supervisors.
• Maintain customer relations through direct contact and client requests.
• Identify, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety processes to ensure compliance with company, contract and regulatory requirements.
• Maintain the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.
• All other duties as assigned.

Job description

All Transit, part of Global Medical Response, is seeking an Operations Manager at our New York location to lead paratransit services, ensuring on-time performance and reliable driver availability while aligning with contract requirements.

You will oversee dispatch teams, manage customer relationships, train staff, and drive safety and compliance initiatives, with a focus on delivering against annual business plans and maintaining a strong safety culture.