Transit Operations Manager - Paratransit & Dispatch Leader

MV Transportation; City of White Plains (NY); On-site; USD 89,000 - 105,000; Full time

Job summary

MV Transportation is seeking an Operations Manager in White Plains, NY to lead the assigned location and ensure delivery of annual business plans while conforming to contract terms and company policies.

The role focuses on managing on-time performance, driver availability, call center operations, customer relations, staff development, safety training, and regular review of key operational metrics to meet or exceed expectations.

Qualifications

• Minimum five years of management or supervisory experience in public transportation.
• ADA paratransit operations experience in a 150+ vehicle environment.
• Experience with reservations, scheduling and dispatch software.
• Emergency planning experience.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Public transportation management

ADA paratransit operations

Scheduling software

Emergency planning

Staff leadership

Communication skills

Independent work

Contractual obligations knowledge

Trapeze experience

High-volume environment management

Tools

Trapeze scheduling

Job description

MV Transportation is seeking an Operations Manager in White Plains, NY to lead the assigned location and ensure delivery of annual business plans while conforming to contract terms and company policies.

The role focuses on managing on-time performance, driver availability, call center operations, customer relations, staff development, safety training, and regular review of key operational metrics to meet or exceed expectations.