Operations Manager

MV Transportation; Norfolk (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant facilities

Job summary

MV Transportation in Norfolk, MA is seeking an Operations Manager to lead the local transportation contract, directing daily operations to meet service level targets and annual business plans. You will oversee on-time performance, driver availability, call center functions, and customer relations while ensuring compliance with contract terms and company procedures.

You will mentor location staff, communicate with the support team, support safety and training programs, monitor key metrics, and

Qualifications

• Must have 1–3 years of management experience in a similar paratransit environment.
• Ideal candidate will have scheduling, personnel management and training experience.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of contractual obligations is essential for this role.
• Knowledge of company policy ensures consistent driver performance measurements.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Oversee on-time performance and driver availability.
• Manage call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate effectively with staff and support teams.
• Support safety and training programs to meet contractual and regulatory requirements.
• Maintain client contact and uphold safety culture.

Skills

Scheduling

Personnel management

Training

Independent work

Verbal communication

Written communication

Contractual obligations

Fast-paced environment

Tools

Trapeze

Job description

Operations Manager

Job Locations

US-MA-Norfolk

ID

2026-12062

Position Type

Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.