Paratransit Operations Leader

MV Transportation; Carson (CA); On-site; USD 79,000 - 82,000; Full time

Job summary

MV Transportation seeks an Assistant Operations Manager to lead and support the assigned location, ensuring delivery of annual business plans and daily contract operations.

You will manage on-time performance, driver availability, call center functions, and customer relations while mentoring staff and upholding safety and company policies. This on-site role requires 1–3 years of management experience in paratransit and strong communication skills.

Qualifications

• Must have 1–3 years of management experience in a similar sized paratransit environment.
• Experience in scheduling and personnel management and training.
• Must be able to work independently with strong written and verbal skills.
• Knowledge of contractual obligations and company policy to ensure consistent driver activity.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members.
• Assist in overseeing safety and training programs to ensure compliance with requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Scheduling

Personnel management

Training

Written & verbal communication

Tools

Trapeze

Job description

MV Transportation seeks an Assistant Operations Manager to lead and support the assigned location, ensuring delivery of annual business plans and daily contract operations.

You will manage on-time performance, driver availability, call center functions, and customer relations while mentoring staff and upholding safety and company policies. This on-site role requires 1–3 years of management experience in paratransit and strong communication skills.