Overnight IT Product Support Analyst - Remote

Adaptation; New York (NY); À distance; USD 29 000 - 32 000; Plein temps

Résumé du poste

Adaptation is seeking multiple full-time Help Desk/IT Product Support Analysts for an Overnight Shift. After a two-week training, the role is remote with a path to full onsite work in Lower Manhattan.

You will support a large IT team, handle incident logging, and coordinate with technicians and product specialists to resolve issues. The job requires strong communication, data analytics, and the ability to maintain service levels across production systems, with a pay rate of $21.50 per hour.

Qualifications

• Experience with one Help Desk system or equivalent
• Basic MS Office (Excel, Word, Teams) familiarity
• Strong communication skills for interfacing with technicians, product specialists, supervisors and admins

Responsabilités

• Provide remote and onsite support as part of an Overnight Shift
• Log calls, document issues, and track resolutions
• Identify root causes, perform research, and escalate as needed
• Monitor communications channels and respond to hardware, software, and network issues
• Collaborate with development, deployment and field support teams to resolve incidents
• Maintain KPI-driven service levels and ensure contract compliance

Connaissances

Help desk software

MS Office

Formation

High school diploma or GED

Description du poste

Adaptation is seeking multiple full-time Help Desk/IT Product Support Analysts for an Overnight Shift. After a two-week training, the role is remote with a path to full onsite work in Lower Manhattan.

You will support a large IT team, handle incident logging, and coordinate with technicians and product specialists to resolve issues. The job requires strong communication, data analytics, and the ability to maintain service levels across production systems, with a pay rate of $21.50 per hour.