Temp IT Help Desk Analyst — Fast, Friendly Tech Support

Greenpoint Technologies; Bothell (WA); On-site; USD 37,000 - 51,000; Full time

Job summary

Greenpoint Technologies seeks an IT Help Desk Analyst to be the first contact for IT support across the organization. In a network-heavy environment with remote workers, this temporary role delivers fast, friendly technical assistance to keep employees productive and minimize downtime.

The position involves Tier I support for hardware, software, network connectivity, and applications, plus onboarding, device management, and incident documentation to ensure high-quality service.

Qualifications

• Associate degree (AA) in Information Technology or equivalent.
• 3 years related experience; or equivalent combination of education and experience.
• US Person compliance for ITAR-related programs.

Responsibilities

• Provide Tier I technical support for hardware, software, network, and applications.
• Log, prioritize, and resolve help desk tickets via multiple channels.
• Assist with onboarding/offboarding tasks and account provisioning.
• Support software installation, updates, and configuration.
• Troubleshoot VPN, remote desktop, and secure file sharing.
• Document interactions and resolutions in the ticketing system.
• Maintain asset records and assist with security maintenance.

Skills

Customer service

Communication

Ticketing

Time management

Education

Associate degree in IT

Tools

Intune

Active Directory

Entra ID

VPN

Bomgar

Mobile Device Management

Job description

Greenpoint Technologies seeks an IT Help Desk Analyst to be the first contact for IT support across the organization. In a network-heavy environment with remote workers, this temporary role delivers fast, friendly technical assistance to keep employees productive and minimize downtime.

The position involves Tier I support for hardware, software, network connectivity, and applications, plus onboarding, device management, and incident documentation to ensure high-quality service.