Overnight Help Desk Technician (Remote)

Valor Network Inc; Glassboro (NJ); Remote; USD 30,000 - 50,000; Full time

Job summary

A technology support company is seeking an Overnight Help Desk Technician to provide customer support for operational issues. This role involves troubleshooting technical issues, documenting problems, and training users on company applications. The ideal candidate should possess strong customer service skills, have a high school education, and experience in customer service or IT. The position is remote and requires working hours between 9 PM and 5 AM for 2-4 days per week.

Qualifications

• Previous customer service or information technology experience.
• Verbal communication skills and team-oriented.

Responsibilities

• Provide customer support to resolve operational issues.
• Troubleshoot Level 1 technical issues effectively.
• Document and track IT problems to ensure timely resolution.

Skills

Strong customer service skills

Positive proactive personality

Ability to perform basic troubleshooting

Education

High school degree, additional education is encouraged

Job description

A technology support company is seeking an Overnight Help Desk Technician to provide customer support for operational issues. This role involves troubleshooting technical issues, documenting problems, and training users on company applications. The ideal candidate should possess strong customer service skills, have a high school education, and experience in customer service or IT. The position is remote and requires working hours between 9 PM and 5 AM for 2-4 days per week.