Night-Shift IT Support Desk Technician

The 20; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Certification reimbursement

Advancement opportunities

Job summary

The 20 LLC seeks an After Hours Support Desk Technician to provide on-site IT support for clients nationwide. You will handle tickets, diagnose issues, and guide solutions in person and over the phone as needed.

Shifts run Wednesday to Sunday, 11:00 PM to 8:00 AM. The ideal candidate has IT fundamentals, an A+ certification or equivalent, and at least one year of help desk experience.

Qualifications

• 1 year of professional help desk experience
• IT Fundamentals and A certifications or equivalent professional experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast moving environments
• Strong phone skills

Responsibilities

• Identify analyze and resolve common technical issues in workstations, devices, OS, software, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Follow SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshoot advanced desktop and VPN connectivity issues, and entry level server support

Skills

Customer service

Phone support

Attention to detail

Adaptability

Follow SOPs

Education

A+ certification

Tools

Ticketing system

Remote access software

VPN

Job description

The 20 LLC seeks an After Hours Support Desk Technician to provide on-site IT support for clients nationwide. You will handle tickets, diagnose issues, and guide solutions in person and over the phone as needed.

Shifts run Wednesday to Sunday, 11:00 PM to 8:00 AM. The ideal candidate has IT fundamentals, an A+ certification or equivalent, and at least one year of help desk experience.