On-site - IT Help Desk Analyst New York, NY

RCS Professional; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Health, dental, and vision insurance

Education allowances

Job summary

RCS Professional in New York is seeking an on-site Help Desk Engineer to support a client within Premier Managed IT Service operations. You will handle desktop support, software/hardware installs, and basic network tasks in a fast-paced environment.

Ideal candidates have prior help desk experience, strong communication and teamwork, and familiarity with Windows and Mac environments. A Bachelor's degree is required for this full-time, on-site role with growth opportunities.

Qualifications

• Help desk experience required and demonstrated customer service skills.
• Strong communication, teamwork, and problem-solving abilities.
• Familiarity with Windows and Mac environments and AD basics.
• Bachelor's degree required; certifications a plus.

Responsibilities

• Respond to calls and emails regarding IT problems using help desk software.
• Perform hands-on fixes and installations on desktops and peripherals.
• Perform basic network tasks like user account setup and access control.
• Coordinate with third-party vendors and support teams.
• Diagnose issues and perform on-site installations and repairs.

Skills

Help desk experience

Interpersonal skills

Team player

Prioritization

Windows OS

Mac OS X

Active Directory

Hardware knowledge

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Active Directory

Windows Server

Windows 10-11

Job description

Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity

Everyday Duties

• Respond to incoming calls and e-mails regarding information technology problems, using help desk software.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Communicate with third-party support and PC equipment vendors.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide superior service and customer support
• Diagnose and perform on-site installations, repairs, maintenance, and tasks

Qualifications

• Previous help desk experience
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
• Experience with Mac OS X Configuration and troubleshooting
• Knowledge of Microsoft Active Directory
• Knowledge of computer hardware
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quicklyAbility to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation
• Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree

Preferred Certification Requirements:

• A +
• Network +
• Microsoft certifications a plus

Job Type: Full-time/ On-Site

Salary + Benefits:

• $40,000.00 - 60,000.00 /year

Some of Our Benefits include

• Paid Time Off (PTO)
• Access to 401K with match
• Subsidized individual & family health, dental, and vision insurance plans
• Ongoing company-funded professional development & education allowances
• Much more!