Evening IT Product Support Analyst (Remote)

Adaptation

New York (NY)

Hybrid

USD 25,000 - 34,000

Full time

9 days ago

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Job summary

Adaptation is seeking multiple full-time Help Desk/IT Product Support Analysts for an Evening Shift. After a two-week training in Lower Manhattan, the position becomes fully remote for the interim, with a goal to be fully onsite later.

You will support a large IT Team, handling incidents, data analytics, and customer service across hardware, software, and networking domains. Requirements include strong verbal and written communication, familiarity with help desk systems, and basic MS Office

Qualifications

One Help Desk System or equivalent help desk tracking software.
Basic MS Office Software Experience, specifically – Excel, Word, Teams.

Responsibilities

Relay technical requirements between technicians, product specialists, supervisors, and system administrators.
Perform data analytics for facilities in real time, identify issues, and issue timely alerts to key personnel.
Collaborate with development, deployment, and field support teams to ensure proper issue resolution and customer service.
Monitor email and phone communication to promptly address reported issues with hardware, software, networking, and other technologies.
Log and track calls, maintain history records and related problem documentation.
Direct and provide remote support for Lane Technicians to ensure seamless system operations.