Night-Shift IT Help Desk Technician | Entry-Level Support

Insight Global; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global is seeking an entry-level IT Help Desk professional to serve as the first point of contact for Level 1 technical issues. You will troubleshoot basic hardware, software, and connectivity problems, and guide end users through solutions with clear communication.

You’ll document resolutions and prioritize requests in a fast-paced environment. Your role emphasizes customer service and solid troubleshooting ability, with overnight shifts to support high-volume operations across multiple

Qualifications

• Entry-level IT Help Desk or similar hands-on IT experience.
• Troubleshoot basic hardware, software, workstation, connectivity, login/access, or peripheral issues.
• Strong verbal and written communication skills.
• Ability to communicate technical information clearly to non-technical users.
• Strong multitasking and prioritization skills in a high-volume environment.
• Customer-service mindset combined with actual technical troubleshooting ability.
• Comfortable working an overnight schedule.

Responsibilities

• Serve as the first point of contact for Level 1 technical issues
• Troubleshoot and resolve basic hardware, software, connectivity, and access-related problems
• Communicate with end users to understand issues and walk them through resolutions
• Document issues and resolutions appropriately
• Escalate more complex technical problems to the appropriate support teams
• Manage multiple support requests while prioritizing issues based on urgency and impact
• Provide professional, customer-focused support during overnight operations

Skills

IT Help Desk experience

Hardware troubleshooting

Software troubleshooting

Communication skills

Multitasking

Overnight schedule

Customer service mindset

Tools

Ticketing system

Job description

Insight Global is seeking an entry-level IT Help Desk professional to serve as the first point of contact for Level 1 technical issues. You will troubleshoot basic hardware, software, and connectivity problems, and guide end users through solutions with clear communication.

You’ll document resolutions and prioritize requests in a fast-paced environment. Your role emphasizes customer service and solid troubleshooting ability, with overnight shifts to support high-volume operations across multiple