Overnight Member Experience Associate

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to warmly greet members and guests, answer questions, and assist with tours and sign-ups. This role focuses on delivering a superior member experience at the front desk and supporting daily operations.

Responsibilities include handling check-ins, updating member information, answering inquiries, and escalating complex issues to the Club Manager as needed, while helping maintain a clean and welcoming environment for

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet members and guests to deliver a positive customer experience.
• Handle front desk tasks and greet visitors.
• Answer phone calls politely and assist with questions.
• Take information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Escalate issues to Club Manager or supervisor as needed.
• Help maintain cleanliness and upkeep of the club.

Skills

Customer service

Active listening

Communication

Problem solving

Basic computer skills

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to warmly greet members and guests, answer questions, and assist with tours and sign-ups. This role focuses on delivering a superior member experience at the front desk and supporting daily operations.

Responsibilities include handling check-ins, updating member information, answering inquiries, and escalating complex issues to the Club Manager as needed, while helping maintain a clean and welcoming environment for