Overnight Front Desk & Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Kearney (NE); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Paid time off

Health, Dental and Vision Insurance

Employee discounts

Advancement Opportunities

Free Membership for self and oneFamily

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness in Nebraska seeks a Customer Service Representative to greet members, drive new member sales, and deliver a superior guest experience at the front desk.

You will handle phone calls, tours, sign-ups, cancellations, and member inquiries while helping keep the club clean and organized. Collaborate with the Club Manager to resolve issues and ensure a positive member experience for all guests.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet potential members and provide a great customer experience
• Handle front desk tasks: answer phones, take info calls and tours, assist in member check-ins, sign-ups, and cancellations
• Update member information and BCM amenity usage; forward issues to Club Manager/Team Lead as needed
• Help maintain club cleanliness and overall appearance

Skills

Customer service

Communication

Problem solving

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Nebraska seeks a Customer Service Representative to greet members, drive new member sales, and deliver a superior guest experience at the front desk.

You will handle phone calls, tours, sign-ups, cancellations, and member inquiries while helping keep the club clean and organized. Collaborate with the Club Manager to resolve issues and ensure a positive member experience for all guests.