Overnight Front Desk Lead - Guest Services (DailyPay)

LBA Hospitality; Port Wentworth (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

LBA Hospitality is hiring for a Front Desk/Manager on Duty role. The associate provides excellent guest service in a courteous, professional manner, follows LBA standards of friendly hospitality, and executes selling strategies to enhance hotel revenue.

Responsible for total front office operations and communicates with management staff. Greet and register guests, promote services, balance cash and PMS, and be flexible with shifts, including overnight hours, to ensure a seamless guest experience

Qualifications

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift/carry 30 pounds unassisted.
• Stand for eight hours, bend, stretch, reach.
• See and hear.
• Able to communicate with other associates and/or guests.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternative same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction; report information to the appropriate individual.
• Keep housekeeping and other departments informed of special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shift end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible regarding work schedule.
• Follow approved laundry procedures, operate washers/dryers, assist with folding linen.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Job description

LBA Hospitality is hiring for a Front Desk/Manager on Duty role. The associate provides excellent guest service in a courteous, professional manner, follows LBA standards of friendly hospitality, and executes selling strategies to enhance hotel revenue.

Responsible for total front office operations and communicates with management staff. Greet and register guests, promote services, balance cash and PMS, and be flexible with shifts, including overnight hours, to ensure a seamless guest experience