Guest Service Pro - Front Desk & Reservations (DailyPay)

Hampton by Hilton; Carolina Beach (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

401k match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.

Join our hospitality team to help create a welcoming, memorable experience for every guest. The role emphasizes guest privacy, safety, and efficient service across departments, with varied shifts including evenings and

Qualifications

• Experience in customer service or guest relations preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, and computer skills.
• Dependable, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information.
• Manage reservations, room assignments, cancellations, and loyalty-program participation.
• Answer calls and provide accurate information about services, rates, and amenities.
• Operate the property-management system to post charges, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation.
• Promote hotel services, amenities, and available room options.
• Identify sales opportunities and share leads with the team.
• Resolve guest concerns professionally and document recovery efforts.
• Communicate special requests, late checkouts, maintenance needs across departments.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow guest privacy, safety, and cash-handling procedures.
• Assist housekeeping, laundry, F&B, or other departments when needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality is hiring a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and use effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.

Join our hospitality team to help create a welcoming, memorable experience for every guest. The role emphasizes guest privacy, safety, and efficient service across departments, with varied shifts including evenings and