Guest Services & Front Desk Specialist

Lbahospitality; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

LBA Hospitality seeks a Front Office Manager on duty to ensure exceptional guest service and efficient operations. You will respond to guest requests, represent the hotel during shifts, and maintain clear communication with management.

Responsibilities include managing registrations, promoting hotel services, and supporting other departments to satisfy guests while upholding LBA standards of friendly hospitality.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Pass appropriate security clearances as per policy.

Responsibilities

• Greet and register guests, provide room assignments, maintain privacy, and accommodate special requests.
• Promote and sell hotel services/amenities and seek repeat business with future reservations.
• Identify sales leads via guest interactions and report to the appropriate person.
• Keep other departments informed of special requests and late check-outs.
• Check credit cards for validity and learn/use the PMS system.
• Ensure balances across cash, checks, and departments at shift end.
• Assist in other areas (F&B, housekeeping) to support guest satisfaction.

Skills

PMS operation

English proficiency

Customer service

Multi tasking

Conflict resolution

Education

High school diploma

Tools

PMS (Property Management System)

Job description

LBA Hospitality seeks a Front Office Manager on duty to ensure exceptional guest service and efficient operations. You will respond to guest requests, represent the hotel during shifts, and maintain clear communication with management.

Responsibilities include managing registrations, promoting hotel services, and supporting other departments to satisfy guests while upholding LBA standards of friendly hospitality.