Overnight Front Desk & Night Auditor - Guest Services Pro

HOMEWOOD SUITES - GOLDSBORO; Goldsboro (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

LBA Hospitality is seeking a Front Desk professional to provide exceptional guest service and manage total front office operations. You will act as Manager on Duty during assigned hours, respond to guest requests, and maintain communication with management to ensure guest satisfaction.

Responsibilities include greeting guests, processing registrations, upselling services, and ensuring accurate cash handling at shift end. Evening and overnight shifts may be required.

Qualifications

• Customer service orientation and hospitality mindset.
• Ability to lift up to 60 pounds and carry 30 pounds.
• Willingness to work overnight shifts and weekends.

Responsibilities

• Greet and register guests, assign rooms, maintain guest privacy.
• Promote and sell hotel services and amenities.
• Process reservations and upsell brand offerings to guests.
• Respond promptly to guest requests and communicate with management.
• Maintain clean, professional lobby and ensure accurate shift end balances.

Job description

LBA Hospitality is seeking a Front Desk professional to provide exceptional guest service and manage total front office operations. You will act as Manager on Duty during assigned hours, respond to guest requests, and maintain communication with management to ensure guest satisfaction.

Responsibilities include greeting guests, processing registrations, upselling services, and ensuring accurate cash handling at shift end. Evening and overnight shifts may be required.