Night Auditor & Front Desk Guest Services Lead

LBA Hospitality; Fort Worth (TX); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay option and hotel discounts

Job summary

LBA Hospitality is seeking a Front Desk Associate to manage guest check-ins/outs, respond to requests, and promote hotel services. This on-site role supports a courteous, efficient guest experience and collaborates with management to uphold LBA standards.

The position requires strong communication, multitasking, and a guest-focused approach, with an emphasis on nightly or overnight shifts and a commitment to safety and hospitality excellence.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Job description

LBA Hospitality is seeking a Front Desk Associate to manage guest check-ins/outs, respond to requests, and promote hotel services. This on-site role supports a courteous, efficient guest experience and collaborates with management to uphold LBA standards.

The position requires strong communication, multitasking, and a guest-focused approach, with an emphasis on nightly or overnight shifts and a commitment to safety and hospitality excellence.