Night Front Desk & Guest Experience Pro

Courtyard---Ft.-Worth-Stockyards; Fort Worth (TX); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Resumo da oferta

LBA Hospitality is seeking a Front Desk/Guest Services professional to manage total front office operations and act as Manager on Duty. You will respond to guest requests, promote hotel services, and support late-evening and early-morning operations on-site at our property.

Responsibilities include greeting guests, handling registrations, balance of cash and payments, and ensuring a clean, safe lobby environment. Flexible shifts, including weekends, are required.

Qualificações

• Excellent guest service and professional demeanor.
• Ability to work flexible schedules including overnight shifts.
• Ability to stand for long periods and lift up to 60 pounds.
• Experience handling cash and payments.

Responsabilidades

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Conhecimentos

Guest service

Communication

Sales skills

Leadership

Cash handling

PMS knowledge

Flexibility

Ferramentas

PMS

Descrição da oferta de emprego

LBA Hospitality is seeking a Front Desk/Guest Services professional to manage total front office operations and act as Manager on Duty. You will respond to guest requests, promote hotel services, and support late-evening and early-morning operations on-site at our property.

Responsibilities include greeting guests, handling registrations, balance of cash and payments, and ensuring a clean, safe lobby environment. Flexible shifts, including weekends, are required.