Overnight Front Desk & Guest Experience Lead

HILTON GARDEN INN - MACON / MERCER UNIVERSITY; Georgia; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO)

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is seeking a front desk-oriented guest service professional to uphold hospitality standards at a hotel property. You will act as Manager on Duty during late hours, ensuring guest satisfaction and smooth operations.

Responsibilities include greeting guests, registering rooms, promoting hotel services, managing cash, and learning the PMS system. You’ll coordinate with housekeeping and other departments to maintain a clean, welcoming lobby and provide exceptional service.

Qualifications

• Demonstrate excellent guest service in a courteous, professional manner.
• Execute selling strategies to enhance hotel revenue.
• Balance cash, checks and miscellaneous transactions at shift end.
• Learn and utilize the PMS system for front desk operations.

Responsibilities

• Greet and register guests, assign rooms, protect guest privacy, and accommodate requests.
• Promote and sell hotel services/amenities.
• Encourage repeat business by handling future reservations and recommendations.
• Identify sales leads from guest interactions and relay to management.
• Keep lobby and related areas clean and orderly; assist housekeeping as needed.
• Ensure all credit cards are valid and balanced at end of shift.
• Respond to guest requests promptly and professionally.

Skills

Guest service

Upselling

Cash handling

Communication

Flexibility

Tools

PMS

Job description

LBA Hospitality is seeking a front desk-oriented guest service professional to uphold hospitality standards at a hotel property. You will act as Manager on Duty during late hours, ensuring guest satisfaction and smooth operations.

Responsibilities include greeting guests, registering rooms, promoting hotel services, managing cash, and learning the PMS system. You’ll coordinate with housekeeping and other departments to maintain a clean, welcoming lobby and provide exceptional service.